Hearing
Hearing
It's important to us that everyone gets great customer service and can enjoy our products. So if you're Deaf, hard of hearing, or simply struggling to hear the TV for any reason, we’ve a range of features to help you get the most from our products and services.
Subtitles
We've been broadcasting subtitles since 1993, and today they’re available for live, On Demand, Catch Up, Box Sets and Sky Cinema content on Sky Q and Sky+, Sky Glass and Sky Stream.
Subtitles are available for all 33 Sky owned linear channels as well as On Demand, Catch Up, Box Sets, and Sky Cinema content. This is a mix of pre-recorded subtitles on Entertainment and Cinema channel and Live subtitles on Sports and News.
We're committed to subtitling 100% of content on Sky Entertainment and Cinema channels and, over 80% of content on Sky Sports channels and Sky News is subtitled. Other broadcasters such as the BBC, ITV, Channel 4, RTE and more also offer subtitles.
Read more from our subtitling team here: Francesca's blog.
Check out our guides to switching on subtitles and finding shows with subtitles over on Sky Help.
Sign Language
Many broadcasters offer signed versions of their shows and others, like us, contribute to content created in British Sign Language (BSL) by the British Sign Language Broadcasting Trust (BSLBT). We know how important BSL is in shows for Deaf and hard of hearing people. That's why we've also made BSLBT’s TV shows available on demand on your Sky Q or Sky+, Sky Glass and Sky Stream.
Find out more in our sign language support guide.
You can also use BSL to contact the emergency services in the UK via a dedicated app and website. Find out more about 999 BSL.
Audio Induction Loops
Use an audio induction loop to help you pick up sound from your TV more clearly? Check out our guide to connecting audio induction loops to your Sky box for help setting up.
TV Guide
You can browse the TV Guide in our companion apps and on your TV with the help of accessibility features like high contrast.
You might also enjoy our weekly selection of top picks, highlighting great new shows featuring subtitles and audio description.
Sky Talk, Broadband & Mobile
Our accessibility service for Sky Talk is regulated by Ofcom in the UK and ComReg in the Republic of Ireland. We're proud of the quality of support we offer to make sure you get the most from us, including support for services like Text Relay, special assistance operator connected calls and eSMS emergency service. Read more about our support for Sky Talk and Sky Mobile.
We've also created a guide for mobile devices and their accessibility features to help you choose the one that’s right for you.
Customer service
Our dedicated Accessibility team is fully trained to help you with all our products and services. We have a range of contact methods available, so it's easy to get in touch in whatever way works for you. We’re available seven days a week in the UK, and Monday to Saturday in Ireland.
We can tailor our support to help you get the most from our products and services. Get in touch to register your account so we can offer a more personalised service.
Message us
Message online with one of our agents.
Once you're connected, responses may not be immediate.
Sky's messaging service is available:
UK: 9am to 5pm, Mon - Fri and 9am to 4pm on Sat .
Ireland: 9am to 6pm, Mon – Fri and 9am to 5pm on Sat.
If you contact us outside of these times, please expect a response the following working day.
Sky's messaging service is available