Physical

It's important to us that everyone gets the best possible customer service and can enjoy our products irrespective of ability, disability or impairment.

As well as the features listed below, read about our range of visual and hearing accommodations that could also help you personalise your experience and get the most from our products and services.

Prefer a larger remote that’s easier to grip and has large, high contrast buttons? Our Accessibility remote control for Sky Q and Sky+ may be for you. Check out our guide to the accessibility remote or get in touch to order one free of charge.

Our standard Sky Glass and Sky Stream remote has also been designed to be inclusive and easy to use for all customers. 

These complement your Sky experience, so you can manage your account, browse what's on and even watch live, on demand and recorded content on your smartphone or tablet. Here’s what you can do with them:

Sky Go app

• All customers can browse the TV Guide, watch live TV and watch shows from the on demand library.
• Sky Q and Sky+ customers can set shows to record from the TV Guide and download to the box from the On Demand library.
• Sky Q customers can see what they've recorded on their box, and even choose to watch them in the app and delete them when they’re done (with Multiscreen subscription).

Sky+ app

• Browse the TV Guide, set shows to record and even change the channel on your box.
• See what's recorded on your box, play recordings on the TV and delete them when they’re done.
• Browse the On Demand library and download shows to your box.

Read our guide to using the Sky+ app for more info.

My Sky app

• Manage your products, services and billing.
• Join our VIP loyalty programme and claim rewards.
• Get help when you need it.

Voice control

With Voice Control on Sky Q, Sky Glass and Sky Stream you can:

• Search for a specific show, actor, movie or sporting event, eg "The Last of Us."
• Change channels, eg "Go to Sky Max."
• Play recordings or Playlist content, eg "Play Toy Story."
• Use commands, eg "Play", "Pause", "Skip twenty minutes."
• Launch apps, eg "Open Spotify."
• Change accessibility settings, eg "Turn on subtitles."

Simply press and hold the voice button on your Sky Q, Sky Glass or Sky Stream remote, and speak your command. 

Sky Glass customers can also simply say "Hello Sky" followed by the command, no remote needed. 

For more info on how to get the most from Voice Control, read our full guide to using voice control on Sky Q or Sky Glass.

Our accessibility service for Sky Talk is regulated by Ofcom in the UK and ComReg in the Republic of Ireland. We're proud of the quality of support we offer to make sure you get the most from us. Read more about our support for Sky Talk and Sky Mobile.

We've also created a guide for mobile devices and their accessibility features to help you choose the one that’s right for you.

Our dedicated Accessibility team is fully trained to help you with all our products and services. We have a range of contact methods available, so it's easy to get in touch in whatever way works for you. We’re available seven days a week in the UK, and Monday to Saturday in Ireland.

We can tailor our support to help you get the most from our products and services.  Get in touch to register your account so we can offer a more personalised service.

Message online with one of our agents.

Once you're connected, responses may not be immediate.

Sky's messaging service is available:

UK: 9am to 5pm, Mon - Fri and 9am to 4pm on Sat . 

Ireland: 9am to 6pm, Mon – Fri and 9am to 5pm on Sat. 

If you contact us outside of these times, please expect a response the following working day.